Operations Officer
Reports to: Museum Co-ordinator
Hours: 16 hours on average per week - flexibility throughout operational hours is required, Monday to Sunday to support the museum operation. Weekend working will be essential during peak season. We are open to discussions around flexible working.
Seasonal/Permanent: Permanent.
Rate of pay: Dependent on experience but we anticipate the successful candidate being employed on an hourly rate of between £12.50-£13.00.
Purpose of role:
This role contributes to the success of Grampian Transport Museum by effectively supporting the day-to-day operation of the museum, providing operational support across the site. This position plays a pivotal role in the museum’s operation by supporting the team in absence of the Museum Manager or Museum Co-ordinator and sits within the Senior Leadership Team.
Key responsibilities:
· Support with the day-to-day operation of the museum where required, giving direction and leadership as part of duty management cover, alongside keyholding, covering areas of the operation as needed.
· Support the Assistant Curator (Collections) with exhibition build, knock down and collections care.
· Manage one or more events as Events Manager, and support with the overall delivery of the events programme.
· Support with taking bookings for groups and clubs for admissions, catering and any requests, ensuring these are documented and directed to the appropriate colleagues.
· Support the Museum Co-ordinator with the management of the Retail and Catering functions of the museum, including e-commerce.
· In conjunction with the Assistant Curator (Collections) and Museum Co-ordinator, support with the management of the commercial storage space.
· Provide administrative support in the use of the museum’s systems and supporting the team to use them effectively.
Key skills required:
We recognise qualifications are not for everyone and would welcome candidates with appropriate skills and work experience for the role.
Essential:
· IT Literacy: Proficiency in digital processes such as ticketing, tills, task management, and schedules. Proficiency in using the Microsoft Office suite is essential, particularly Outlook, Word and Excel.
· Customer Service: Outstanding skills in handling queries and communicating effectively with trustees, members, visitors, and stakeholders.
· Team Collaboration: Excellent teamwork skills, with the ability to work cohesively and coordinate efforts with all trustees, staff and volunteers involved in the museum.
· Commercial Acumen: Sound decision-making abilities to make effective commercial judgments are critical for the role.
· Supervisory/Management Experience: Proven capability to provide direction and leadership to the team, supporting the seamless operation of the museum.
· Organizational Skills: Strong organizational abilities to manage diverse responsibilities, prioritise tasks, and drive efficiency in the operation.
Desirable:
· Knowledge of health and safety and employment law to ensure compliance with all applicable legislation.
· Knowledge of the principles of project management would be desirable.
· An understanding of museums and the heritage sector, or an interest in the same would be desirable.
· Experience in having worked with volunteers and volunteer teams would be advantageous.
Why work at Grampian Transport Museum?
We are a self-funding charity with a purpose – you’ll have the opportunity to help us share our amazing collection with and educate the community on travel and transport history in Grampian and Scotland by helping the museum remain topical and relevant. In return, you will get:
· A competitive salary and attractive holiday allowance (and 2 weeks off over the festive period)
· Complimentary family membership of the museum and access to events.
· Access to ASVA Membership Cards which allow access to visitor attractions across Scotland.
· We are very dog friendly!
· Discounts in the retail and tearoom facilities.
· Access to development and progression opportunities alongside full management support to do so.